Renthubb Privacy Policy 

Last updated February 24, 2022

 

This Privacy Policy describes how Renthubb, Inc. and its affiliates (“we,” “us,” or “Renthubb”, process personal information in relation to your use of the Renthubb Platform.  Depending on what you are doing on the Renthubb Platform the supplemental privacy pages listed below may apply to you.

1. Definitions

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

 

2. Personal Information we collect

2.1 Information needed to use the Renthubb Platform.

We collect personal information about you when you use the Renthubb Platform.  Without it, we may not be able to provide all services requested.  

This information includes:

• Contact Information, Account, Profile Information. Such as your first name, last name, phone number, address, email address, date of birth, and profile photo, some of which will depend on the features you use.
• Identity Verification and Payment Information.  Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.  (Renthubb uses Stripe payment processing for more information, consult their Privacy Policy).  ??

2.2 Information Automatically Collected by Using the Renthubb Platform and our Payment Services.

When you use the Renthubb Platform and Payment Services, we automatically collect personal information. This information may include:

• Geo-location Information. Such as precise or approximate location determined from your mobile device’s GPS depending on your device settings.  
• Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Renthubb Platform.
• Payment Transaction Information.  Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing zip code.    

2.3  Personal Information We Collect from Third Parties.

We collect personal information from other sources,

Such as:

• Third-Party Services. If you link, connect, or login to the Renthubb Platform with a third-party service (e.g. Google, Instagram, Twitter), and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
• Background Information. To the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background.
• Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as, demographic data, or information to help detect fraud and safety issues from third party service providers and/or partners and combine it with information we have about you.  For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention.  We may receive information about you and your activities on and off the Renthubb Platform, or about your experiences and interactions from our partners.

 

3. How We Use Information We Collect.

We use personal information as outlined in this Privacy Policy.

3.1 Provide, Improve, and Develop the Renthubb Platform.

Such as to:

• enable you to access the Renthubb Platform and make and receive payments,
• enable you to communicate with other Users,
• process your request,
• perform analytics, debug and conduct research,
• provide customer service, training,
• send you messages, updates, and account notifications,
• personalize and customize your experience based on your interactions with the Renthubb Platform, your search and booking history, your profile information and preferences.

3.2 Create and Maintain a Trusted and Safer Environment.

Including to:

• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
• study and combat discrimination outlined in our Terms of Service
• verify or authenticate information provided by you,
• resolve disputes with our users,
• enforce our agreements with third parties,
• comply with law and respond to legal requests,
• enforce our Terms and other policies.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. For example to:

• send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
• personalize, measure, and improve our advertising,
• administer referral programs, rewards, contests, or other promotional activities or events sponsored or managed by Renthubb or its third-party partners,
• analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you.

3.4 Provide Payment services. Personal information is used to enable, or authorize third parties to use, Payment Services such as to:

• detect and prevent fraud, abuse, and security incidents,
• conduct security investigations and risk assessments,
• comply with legal obligations (such as anti-money laundering regulations),
• enforce the payment terms and other payment policies,
• with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and,
• provide and improve Payment Services.

 

4. Sharing & Disclosure.

4.1 Information You Publish in Profiles, Listings, and other Public Information.

You can make certain information publicly visible to others, such as:

• Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
• Listing pages that include information such as pick up address, profile photo, and additional information you choose to share.
• Reviews, ratings, and other public feedback.
• Content in a community or discussion forum, blog, or social media post.

4.2 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii)  comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against Renthubb, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) enforce and administer our Agreements with Users, including our Terms of Service, or (v)  protect the rights, property or personal safety of Renthubb, its employees, its Users, or members of the public.  

Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Renthubb, our Users, or expose Renthubb to a claim of obstruction of justice.

4.3 Service Providers.

We share personal information with affiliated and unaffiliated service providers to help us run our business and for their compliance purposes, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks and fraud prevention, (iv) allow the provision of the Renthubb Services through third-party platforms and software tools (e.g. through the integration with our APIs), (v) provide customer service, advertising, or payments services, or (vi) process, handle or assess claims. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.

4.4 Business Transfers.

If Renthubb undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

 

5. Other Important Information

5.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the Renthubb Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, and enforcing our Terms of Service and customer support purposes.  Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

5.2 Third-Party Partners & Integrations.

Parts of Renthubb may link to third-party services, not owned or controlled by Renthubb, such as Google Maps/Earth and Stripe payment services.  Use of these services is subject to the privacy policies of those providers.  Renthubb does not own or control these third parties and when you interact with them you are providing your information to them.

 

6. Your Rights.

You can exercise any of the rights described in this section consistent with applicable law.  We may ask you to verify your identity and request before taking further action on your request.

6.1 Managing Your Information.

You can access and update your personal information through your Account settings.  

6.2 Data Erasure.

Please note that if your account is suspended, terminated, or voluntarily closed:

• We may retain your personal information as necessary for our legitimate business interests, such as fraud detection and prevention, and enhancing safety.  For example, if we suspend a Renthubb Account for fraud or safety reasons, we may retain information from that Renthubb Account to prevent that User from opening a new Renthubb Account in the future.
• Information you have shared with others like Reviews or other postings may continue to be publicly visible on Renthubb, even after your Renthubb Account is canceled. However, attribution of such information to you will be removed.  

 

7. Security

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

 

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top.  In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date.  If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Renthubb Platform will be subject to the revised Privacy Policy.

 

9. Contact Information

For questions or complaints about this Privacy Policy or Renthubb’s handling of personal information contact us at support@renthubb.com